I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders (this means any item for which you choose the size, fabric, or style before purchasing)
• Hats 
• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please contact me if you have any problems or concerns with your order.  

Processing Time:

The time it takes me to prepare an order for shipping varies.  Please see individual listings for details. 

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply.  I am not responsible for delays due to customs.   

Frequently Asked Questions: 

Care instructions

Ponchos and hats are machine washable in cold water, gentle cycle. Tumble dry on low or lay flat to dry. No bleach, no iron.

Sizing details

All product measurements are included in each listing description. When ordering a poncho, the most important measurement is the length. My general advice is this, "When in doubt, size up!"

Custom ponchos cannot be exchanged for a different size! Please message me before ordering (or within 24 hours of placing your order) if you want to discuss poncho sizing.

I'm happy to discuss sizing options with you and will help you decide which size will be best for you. I also have a Facebook group with photo albums of People in Ponchos that many customers find helpful. facebook.com/groups/elainesearer

Should I buy an extra warm poncho?

Our extra warm ponchos have a layer of quilt batting sewn between the two layers of fleece. This extra layer provides a lot of extra warmth without adding a lot of extra bulk.

Extra warm ponchos are quite popular among customers in the northern and western United States and Canada.

Here are some things to consider when choosing regular or extra warm:

~Will your car be warm when you put your child in his/her car seat?
~Do you plan to wear the poncho on your child only in the car or for other outdoor activities?
~Does your child tend to get too warm quickly or does your child mind the cold?

If you have questions other about the extra warm ponchos, I'm happy to help.

What is a custom or personalized order?

A custom order is any item that you customize by choosing the size, fabric, and style. Keep in mind that custom orders are not returnable. Exchanges are allowed only under certain circumstances. For hygiene reasons, we do NOT accept returns on hat orders. If you have questions about your order and whether or not it is eligible for return or exchange, please contact us.

Shop Hours

Our shop is open 24/7 for your shopping convenience. If you have a question, please send a message, and we will answer as soon as possible.

Do you sell products made from licensed fabrics (like Disney, John Deere, etc.)

Unfortunately, because of copyright issues, we don't sell items made with licensed fabrics. This is always confusing for shoppers because many shop owners do sell licensed fabric items. In some instances, online shops have been closed down for copyright infringement, and we've decided not to risk it. We are happy to work with you on an order using any of the fabrics that we have in stock.

Will you add a few inches of length to my car seat poncho?

Because my car seat poncho is circular, I am not able to customize the lengths of the ponchos. If you would like a longer poncho, the best thing to do is to buy a larger size. If you are planning to order a size 6 poncho and would like a longer length, I recommend ordering a junior size poncho (older kid's poncho). These ponchos for older/taller children are shaped differently, but will still work in a car seat. Because of the difference in design, the junior size poncho and wheelchair poncho lengths can be customized.